DELIVERY LEAD TIME

The estimated delivery time is shown on your product page (which assumes your product is in stock at our warehouse or with the manufacturer). Orders to certain/excepted/remote area postcodes (see below) may take slightly longer. As stock levels may change daily, if you would like to ascertain accurate product information prior to processing an order online, please contact us on 0121 461 6831. Generally, where an order contains multiple items, all items will be delivered collectively, once all items are available. If your product is out of stock with the supplier, we will contact you via telephone or email within 1 working day to confirm this and discuss your options. Should the revised lead-time not be satisfactory, and you wish to cancel your order, we will process a full refund to the original payment method.

DELIVERY CHARGES

We deliver to all mainland areas within the UK. Deliveries to most UK mainland locations are free. The majority of our deliveries are made via a professional, dedicated furniture delivery company and are completed with a two-man delivery service as standard. An additional surcharge is attributable to certain excepted postcodes (please refer to the index below) which will be automatically applied at checkout, unless specified in the additional terms below.

Where bespoke quotations are provided, the importation, customs and delivery charges will be integrated into the final price given. Unless expressly indicated on our website, additional importation and customs charges will not be passed on to the customer for standard items purchased via a simple transaction on our website. The price quoted on our website incorporates such fees and, if an additional fee is applicable, a consultant will notify you within 1 working day of order placement. Should you wish to obtain clarity on the terms and conditions relating to imported furniture, please contacts our customer service team.

Please also note that, due to size and weight, certain products may require additional manpower for delivery, due to the weight load and/or size of the pieces. Where this is applicable, a consultant will contact you via telephone to discuss the requirements for your new piece. Regrettably, we will not be liable for any costs incurred by the customer to employ additional persons to facilitate our two-man team in delivering the item.

Our delivery service does not include assembly or packaging removal as standard. However, if you require any such services, this will incur a charge because of the additional time spent at the property and in disposing of the packaging. Generally, we have found that our customers prefer to receive free delivery at the standard level rather than incur a delivery charge. Where items are self-assembly, relevant instructions are provided.

We always aim to deliver furniture items to your room of choice, but this may not be possible, or an extra delivery charge may be payable, if it is necessary to climb more than one flight of stairs or there is not easy access to deliver your item/s. Please let us have any special delivery requirements at the time of placing your order, either over the telephone or in the box marked ‘delivery notes’ if you place your order online, so that we can liaise with you and, if necessary, provide appropriate instructions to logistics. Please also bear in mind, when ordering assembled items, that you should measure accurately prior to delivery any door frames and stairwells. It is also your responsibility to ensure that all access and entrances to your property and rooms are clear. Where a pallet service delivery has been notified to you, it is your responsibility to make arrangements for the furniture to be taken inside to your room of choice – pallet services are kerbside delivery only and do not always include removal of the pallet.

Where access (to your road or to your property or your room of choice) proves to be too difficult or unsafe, our drivers may be unable to deliver your item. Please therefore advise us in good time of any issues affecting access to your property or room of choice, to avoid disappointment in delivery, which you can do by telephone or at the time of placing your order in the box marked ‘delivery notes’.

Please ensure that you are present for receipt of your delivery. Should you be unavailable for the delivery slot proposed by our logistics partner, please ensure that you advise us at your earliest convenience so that we may attempt to make arrangements for your delivery to be re-scheduled. If you are not present when our logistics partner attempts delivery, a redelivery charge will be applicable as we only offer free delivery on the first delivery attempt. If redelivery has to be attempted due to nobody being present at the delivery address, or on the basis that incorrect contact information has been provided at checkout, we cannot be held liable for the failed delivery and secondary delivery charge will be passed on to the customer. On this basis, please ensure that you enter the correct contact information (telephone number and email address) at the checkout. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

EXCEPTED SURCHARGE POSTCODES

All orders benefit from Free UK Mainland Delivery, other than the excepted surcharge postcodes below:

Should your postcode attract a delivery charge, and this is given above, our system will automatically add this charge. With regards to AB30-AB99, IV6-IV99, KW, PA20-PA80, PH15-PH50, PO30-PO41 postcodes, our system will NOT automatically add a delivery surcharge. You will be notified of this charge separately when your order is placed, when we will seek your approval and confirm if you still wish to proceed with your order. To determine the precise charge or lead time before placing your order, please contact us on  0121 461 6831 or email your postcode to [email protected].   

OFFSHORE UK

For delivery to offshore UK postcodes, we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point will be at the risk and responsibility of the customer. See our full Terms & Conditions for delivery terms to offshore UK.

Estimated delivery times are shown on the individual product page. Delivery times can vary based upon stock levels and availability. If your product is out of stock or, for reasons outside our control, it is not going to be delivered within the time estimated, we will contact you as soon as possible to let you know and offer you a revised delivery estimate. Should the revised time be unacceptable, and you wish to cancel your order, we will process a full refund.

IMPORTED FURNITURE

Please note that many of our brands are based overseas and attract a more complex shipping approach. therefore, lead-times stipulated on our website are not guaranteed and may be subject to change. In the event of an order being delayed, and delivery within the lead-time on the website not deemed achievable, we will contact you at the earliest opportunity to discuss this with you. regrettably, factors such as weather conditions, congestion at shipping ports and reduced levels of staff in response to global events and occurrences may have an impact on importation and delivery lead-times. These factors may also inhibit and impact material sourcing and/or production. Many of our international brands produce furniture to order and therefore could be affected in this way. We will always communicate this with you at the earliest given opportunity.

DELIVERY DATE

After your order has been received, you will receive an email from us confirming receipt of your order.

Furniture/large items are delivered directly to your home in specially equipped furniture vans and are carried in by delivery staff. Your delivery day will be determined by the schedule of our logistics company and when they expect to be in your postcode area. You will be given a proposed delivery date which you should either accept or reject. As your estimated delivery date approaches, our logistics company will telephone or text or email you with a delivery time window. Where a delivery date/time slot has been confirmed and accepted by you, please ensure you are present during the proposed time window to avoid a failed delivery charge of £40.00.

ON THE DAY OF DELIVERY

To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive although this is not a guaranteed service. The majority of our deliveries are made using a standard two-man delivery service.

Before the delivery driver leaves, please check that you are happy with your item and sign the delivery note. If you experience any problems at all, either with delivery or the item itself, please let us know as soon as possible

ASSEMBLY AND/OR REMOVAL OF PACKAGING

Please note that there is a separate charge for our assembly service. If you have requested and paid for the assembly service, please be aware that this does not automatically include the removal of packaging, this must be requested separately and will be confirmed in writing at the time of placing your order or if this service is subsequently added to your order. If you have requested/paid for the packaging removal service, please only allow the delivery team to take away packaging once you are completely happy with your furniture. In particular, please bear in mind Paragraph 8 of our Terms and Conditions (Returns & Cancellation Policy) - if you subsequently wish to return your furniture for any reason, and the original packaging has been taken away, a repackaging charge of £25.00 per item will be incurred by you.

Please be advised that whilst every care will be taken by the delivery team, we cannot be held responsible for any damages that occur to your property or possessions whilst your assembly and/or delivery is in progress. Please therefore take care to cover your carpets or furniture or floor covering or wooden floors with sufficient protection to accommodate the assembly/delivery process. Please remove pictures and valuables from the delivery area. In the unlikely event any damage is caused within your property, notwithstanding it has been protected, this must be identified to the driver prior to departure and noted on the paperwork.